+ Creatio

AI-powered patient experience in the Fakeeh Care app

A digital front door for every patient — powered by Creatio AI.

Noura gives patients a single conversational entry point inside the Fakeeh Care app. Patients can speak naturally in Arabic, get trusted answers, and complete real service actions without searching through menus or calling Patient Services.

• Instant answers, 24/7Information about specialties, doctors and branches in Riyadh, Jeddah and Madinah — based only on the approved catalog in Creatio.
• From question to actionFind the right doctor, book, reschedule or cancel an appointment directly through Creatio — live slots, no double bookings.
• Personalized patient experienceAfter the patient is verified, Noura works with the patient's own appointments and preferences instead of generic answers.
• Seamless human hand-offWhen a person is needed, a follow-up request is logged in Creatio for Patient Services with the conversation reference.

One conversation. Trusted answers. Real actions. Better patient experience.

Demonstration. Patient, appointment and doctor data are fictional and bookings are demo bookings. When Noura asks for your patient number, say a number from 1 to 6.